Organization & Team Overview

Comcast Business’s BOS (Business Operations and Solutions) team is the driving force behind world-class sales success. From working through Sales Enablement tools and solutions, to understanding compliance and governance processes, this team is dynamic, creative, and overall focused directly on the sellers that we empower to lead the telecom sales business.

Our team is responsible for managing and disseminating communications related to process improvements across all channels and segments of Comcast Business. We create and update end-user content (EUC) for the sales teams, reinforce process adherence, and respond to feedback to continuously improve clarity around processes and tools. We collaborate closely with sales teams, process improvement teams, and system development teams to ensure our communications and educational tools meet the seller’s needs. Our goals are to ensure clear, consistent, and timely communication, maintain high content quality, increase process adherence, and foster a culture of continuous improvement.

Role Description

Join a team on a mission to empower sales teams through clarity, consistency, and continuous improvement. As a Communications & Process Improvement Intern, you’ll help shape the way our sales force understands and adopts critical processes—driving efficiency, alignment, and success across the business.

Problems You’ll help Solve

• Lack of clarity in sales processes and tools: You’ll help identify where communication gaps exist and contribute to content that simplifies and clarifies complex processes for sales teams.

• Inconsistent or outdated end-user content (EUC): You’ll assist in auditing and updating materials to ensure accuracy, consistency, and relevance across segments.

• Low process adherence due to poor communication: You’ll support initiatives that reinforce best practices and drive adoption through engaging and timely messaging.

• Feedback loops that are slow or underutilized: You’ll help gather, analyze, and respond to feedback from sales teams to improve how we communicate and educate.

• Misalignment between sales, process, and tool teams: You’ll play a role in bridging these groups by helping craft communications that reflect shared goals and priorities.

How You’ll Make an Impact

• Drive clarity and confidence across sales teams: Your work will help ensure that sales professionals have the right information, at the right time, in the right format, empowering them to focus on selling with confidence.

• Elevate the quality of internal communications: By contributing to high-quality, user-friendly content, you’ll help reduce confusion, improve process adherence, and enhance the overall sales experience.

• Champion continuous improvement: Your insights and contributions will help us respond to feedback faster and more effectively, making our tools and processes better with every iteration.

• Strengthen cross-functional collaboration: You’ll help bridge communication between sales, process, and tool development teams—ensuring alignment and shared understanding across the business.

• Leave a lasting mark: The content and strategies you help develop will continue to support teams long after your internship ends, creating a legacy of clarity and efficiency.

Job Responsibilities

Responsibilities include but are not limited to:

• Create and refine end-user content (EUC) that supports sales teams in understanding and adopting process improvements across multiple business segments.

• Support communication initiatives by drafting clear, consistent messaging that reinforces process compliance and reflects feedback from sales and cross-functional partners.

• Collaborate with internal teams to ensure alignment between sales, process improvement, and tool development efforts—helping drive clarity and improve tools and processes, where needed.

• Other duties and responsibilities as assigned.

Preferred Skills

• Prior experience or familiarity with tools such as Jira, Excel, Word, and Canva are a plus
• Proactive mindset and self-starter attitude: takes initiative to identify gaps, suggest improvements, and follow through on tasks with minimal supervision.

• Strong written and verbal communication skills—able to translate complex processes into clear, user-friendly content for diverse audiences.

• Collaborative and curious, comfortable working across teams, asking thoughtful questions, and learning quickly in a dynamic environment.

• Preferred Majors: Communications, Marketing, Business Administration, Organizational Leadership or Organizational Development, Information Design or Technical Writing.

Minimum Qualifications and Eligibility Requirements

• Currently pursuing a bachelor’s degree from a United States-based college or university

• Rising Junior or Rising Senior only (must have a graduation date between Winter 2026- Spring 2028)

• Returning to degree-program (for at least a semester) after the completion of the summer internship (meaning, student must be returning to school for Fall 2026 semester before graduating)

• Available to work 40 hours per week over the course of the summer program starting June 1, 2026, through August 14, 2026

• Authorized to work in the United States with no current or future sponsorship needs

• Available to report in-person to the work location on the job posting (unless virtual offering)

• Comcast is an Affirmative Action/EEO employer M/F/D/V