Executive AI Enablement Lead
Xfinity
Job Summary
The Executive AI Enablement Lead will serve as a dedicated, high-touch resource to support Comcast’s most senior leaders—notably the C-Suite —in the practical understanding, application, and adoption of AI tools. As part of the Mosaic team, this individual will act as a personal AI enablement partner for Comcast's senior executives, helping them navigate the AI tools at their disposal, identify relevant use cases for personal productivity, and deepen their understanding of what AI can and cannot do.Job Description
This is a high-touch, service-oriented role focused on individualized, just-in-time support, onboarding, training, and inspiration. Think of it as an "AI Geek Squad" for our most senior leaders, designed to drive AI fluency, experimentation, and practical application at the top of the organization.
Core Responsibilities:
Executive AI Enablement: Serve as the AI enabler for senior executives, helping them explore and apply AI tools such as Microsoft Copilot, ChatGPT, and other internal and external tools.
Personalized Onboarding & Training: Design and deliver bespoke AI onboarding programs, lunch-and-learn sessions, and just-in-time coaching tailored to individual executive needs and preferences.
Use Case Development: Collaborate with executives to identify, test, and refine personal productivity use cases that leverage AI tools in ways that align with their unique workflows and decision-making needs.
Real-Time Troubleshooting & Support: Act as a help desk for AI-related issues, questions, and troubleshooting needs, partnering with internal IT and product teams as needed.
AI Literacy Translation: Break down complex AI concepts into simple, accessible language; translate capabilities and limitations into actionable advice for non-technical audiences.
Trend Monitoring: Stay current on AI trends, updates to internal tools, and emerging technologies to continuously educate and inspire executive users.
Strategic Awareness: Maintain awareness of Comcast's broader AI strategy and Mosaic team insights in order to contextualize tools and use cases within the company’s direction.
Qualifications
Education: Bachelor’s degree required; advanced degree preferred.
Experience: 4+ years of experience in technology enablement, digital transformation, AI consulting, or a related field.
AI Fluency: Deep familiarity with commercially available AI tools and strong intuition for their use in productivity, communication, analysis, and ideation.
Executive Presence: Exceptional interpersonal skills, including the ability to build trust with senior executives, and communicate with empathy and patience.
Communication Skills: Strong verbal and written communication skills; ability to distill technical content into engaging, user-friendly formats.
Customer Service Orientation: A service mindset; experience providing white-glove support to senior stakeholders.
Curiosity and Growth Mindset: Passion for continuous learning and staying abreast of AI trends, updates, and best practices.
Business Acumen: Able to quickly grasp business challenges and identify where AI can drive impact—even outside technical domains.
Travel: Ability to travel as needed to support in person executive engagements
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Artificial Intelligence (AI), Communication, Customer ServiceWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
7-10 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
