Role Summary

The UKG Pro Learning Specialist (Technical) leads the technical workstreams required to transition from the current LMS to UKG Pro Learning, then owns the long‑term technical administration, integrations, content operations, and governance of the platform. This role supports multilingual content delivery across the Americas and ensures that learning systems remain accurate, stable, and aligned with compliance, performance, and development needs.

Additionally, this role is responsible for helping build, implement, and maintain standards that ensure all learning information—content, data, structure, and documentation—is consistent, accurate, and reliable across the organization.

Key Responsibilities

1. UKG Pro Learning Migration & Implementation

• Lead the full migration from the current LMS to UKG Pro Learning, including courses, curricula, learning paths, historical completions, user/org data, and assignment logic.
• Develop migration plans, testing frameworks, UAT cycles, and cutover/hyper‑care strategies.
• Collaborate with HRIS/IT on SSO, provisioning, role mapping, and technical configurations.
• Ensure data accuracy and readiness for consolidated reporting across all regions.

1. Multilingual Content Operations (6 Languages)

• Build and manage localization workflows, translation pipelines, QA processes, and release schedules.
• Ensure all materials (SCORM, video, assessments) meet accessibility and multilingual delivery standards.
• Maintain region‑specific catalogs, notifications, and learning assignments.

1. Integrations, Data Quality & Reporting

• Manage connections between UKG Pro Learning and HRIS, identity systems, content providers, and BI tools.
• Build dashboards for compliance, progress tracking, and organizational reporting.
• Establish data governance and quality‑control routines for user/manager mappings, org structures, and training records.

1. Governance, Compliance & Policy Alignment

• Operationalize OneHR’s Training & Development policy inside UKG Pro Learning.
• Manage version control, metadata standards, review cycles, and compliance requirements.
• Ensure documentation, assessments, and training records meet audit and regulatory expectations.

1. Platform Administration

• Serve as a Tier‑2/3 administrator for UKG Pro Learning.
• Manage catalogs, permissions, assignments, configurations, releases, and issue resolution.
• Support site‑level HR and TGU teams and maintain admin guidance and SOPs.

1. Continuous Improvement & Analytics

• Analyze trends to improve utilization, completion rates, search/discovery, mobile engagement, and learning outcomes.
• Implement A/B tests, automation opportunities, and enhancements based on data.

1. Build and Maintain Information Standards

• Develop and enforce standardized templates, naming conventions, metadata rules, version‑control practices, and documentation standards to ensure all learning information is consistent and reliable.
• Partner with TGU developers, LMS admins and SMEs to ensure training materials, assessments, instructions, and regulatory content adhere to organizational standards.
• Create clear guidelines for content owners, including requirements for structure, updates, translations, reviews, and approval workflows.
• Establish and monitor information governance routines so all content remains up‑to‑date, audit‑ready, and compliant with OneHR policies.
• Maintain a single‑source‑of‑truth approach, reducing duplication and ensuring alignment across global and regional teams.

Minimum Qualifications

• 3–5+ years of technical LMS administration experience (preferably UKG Pro Learning).
• Hands‑on experience with LMS migrations or major system implementations.
• Proficiency with SCORM 1.2/2004, xAPI, content packaging/testing.
• Familiarity with SSO, identity systems, HRIS data structures, and LMS integrations.
• Experience managing multilingual or multi‑regional learning content.
• Strong analytical and reporting skills (Power BI/Excel/Tableau).
• Excellent documentation, communication, and project‑management skills.

Preferred Qualifications

• Experience migrating from SumTotal or other enterprise LMS platforms.
• Experience in manufacturing or regulatory environments.
• Knowledge of accessibility standards, translation management, and audit preparation.
• Background supporting large, geographically distributed workforces.

Success Measures

• On‑time delivery and quality of LMS migration milestones.
• Reduction of data discrepancies and improved system reliability.
• Strong compliance performance, backed by accurate data and audit readiness.
• Documented standards fully adopted and consistently applied by content owners.
• Positive feedback from learners, managers, HR partners, and internal stakeholders.

Work Environment

• Occasional travel (<15%) to Americas sites for training, support, or project work.
• Collaboration with global teams across time zones.