Learning Management System (SLMS) Specialist

23 month FTC

Position Summary:

The Learning Management System (SLMS) Specialist will perform functional administration activities on learning systems and reporting tools for training functions, including quality, compliance, and human resources. This role works closely with the Training Admins/Coordinators/Specialists across Stryker globally to drive the training process, implement training solutions, and triage requests/needs. As a member of the SLMS Shared Services Team, you will work with the business to facilitate the planning and implementation of training, assess needs, generate/distribute metrics, maintain procedures, monitor effectiveness, enable process improvement, and support NC/CAPA activities for training compliance. This role may also periodically conduct live training for key stakeholders.

What you will do:

• Business Partnership
  • Partner with Training Admins and related personnel, to assess training needs for their functional area(s) of responsibility; assist in translating needs into training requirements/solutions.
  • Provide LMS and system training to the key stakeholders.
  • Partner with various functional groups (e.g., Manufacturing, Quality, Regulatory, Compliance, HR, etc.) to incorporate functional-based training programs into the role-based curriculums, as appropriate.
  • Provide instruction for local administrators and trainers on the use of learning management systems and troubleshooting errors.
  • Lead trainer and main point of contact for onboarding new members of the SLMS Shared Services team.
  • Support, or own, actions for NC/CAPAs related to the LMS.
  • Communicate system issues affecting the business’ ability to conduct and/or document training to drive awareness and timely resolution.
  • Participate in Communities of Practice or tactic teams to share training expertise that drives continual improvement of Stryker training performance and practices.
  • Investigate, or recommend systemic improvements to the training system.
  • Represent LMS processes during regulatory body audits/inspections and support requests for training records and/or evidence for qualification.
  • Perform additional duties and projects, as assigned.

• Reporting & Leadership:
  • Create own and manage corporate job aids and work instructions as they relate to the LMS
  • Provides back up support and coverage to Senior Training Specialist
  • Contributor of SLMS Training Administrators website – curating content and maintaining site contents and calendar(s)

• Training Requests
  • Document training records in learning management system(s)
  • Provide troubleshooting support for LMS assignments and items for complex issues
  • Process inquiries related to the LMS as triaged by LMS Coordinator

What you will need:

• Bachelor’s degree in the area of Business, Training & Development, Education, Quality, or Human Resources related discipline.
• At least 2 years of experience working in a global business in a senior role.
• Experience supporting training processes for medical device/technology organization preferred.
• Experience with learning applications, integrated human resources applications or integrated document management applications is preferred.
• Experience creating/distributing metrics reports.
• Knowledge of training needs analysis, instructional/program design, development and evaluation, adult learning concepts and learning methodologies.
• Ability to influence management, business groups, and Subject Matter Expert (SME)’s toward a recommended thought or action.
• Good analytical and problem-solving skills.
• Ability to support various local projects and work well in a fast-paced environment.
• Proven customer service, organizational and team collaboration skills.

#IJ