Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team

The App Engine Outbound Product Management team is responsible for all outbound GTM and commercial aspects of ServiceNow App Engine, our industry leading low-code app dev offering. Our Outbound Product Managers interact with our existing and prospective customers to guide them on product journeys, bring their voices back to our product roadmap, help drive product strategy, guide product messaging and positioning, enable sales with technical content and enablement, and help craft product packaging and pricing. We collaborate closely with multiple cross-functional teams (e.g., marketing, sales, solution consulting, pricing strategy and operations, customer outcomes, product success, training and certification etc.).

Role

We are seeking an outstanding Outbound Product Manager who is craving to be part of a great company in the fast-growing low-code automation market. Specifically, you will also lead the product go-to-market motions for EMEA region for ServiceNow App Engine product line, a leader in the low-code and process automation markets. You will gain insights from regional activities to develop an in-depth understanding of regional market dynamics and sales success drivers. You will scale regional success and bring best practices to HQ.

Our ideal candidate has a strong product and market background and excels in all areas of strategy development and execution including project management, business development, consensus building, and problem-solving. You should also have strong technical experience and the ability to pick up and dive into the technology and product. Enterprise software products, especially SaaS background, and experience collaborating with go-to-market (GTM) will be critical. In addition, the ability to thrive in an unstructured, collaborative culture with a strong level of comfort around sophisticated problems and ambiguous situations. An attitude of ownership with strong execution prowess in a B2B enterprise software context is critical to success.

Your responsibilities:

• Be the regional product evangelist with our customers/partners
• Drive growth by engaging with sales/presales and supporting strategic deals
• Be a trusted advisor for large/ strategic customers; build and maintain strong customer relationships.
• Gather customer insights and feedback and infuse the learning back into the organization and product roadmap
• Develop a deep understanding of regional customer requirements, partner with Inbound Product Managers to define market opportunities and influence roadmap priorities
• Support Sales and Presales throughout the sales cycle to inspire, motivate, and ultimately win customer business
• Uncover areas within the business to drive regional performance improvements
• Present with authority at industry conferences, panels, and customer and internal events

Qualifications

Qualifications

To succeed in this role you have:

• 12+ years of total experience in product management, presales consulting, or management consulting at an enterprise software company or SaaS company (preferred)
• Application development background a must. Low-code market understanding and ServiceNow technology experience preferred
• Experience operating in an ambitious environment and driving the adoption of new and emerging products
• Consistent track record of working cross-functionally to deliver business impact
• Demonstrated customer obsession in engagements
• Demonstrated consistent ability to drive both strategy and results.
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Experience driving solution development through big-picture solution development
• Strong leadership and communication skills - written and verbal - to work with senior executives both internal and with customers. Comfortable in business and technical discussions
• Strong networking and influencing skills; able to drive extended and virtual teams

Bachelor's degree in a relevant field of study; MBA a plus but not required

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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