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Specialist, Customer Facing Learning and Development Instructional Design

Sanofi

Sanofi

Customer Service, Design
Multiple locations
Posted on Aug 15, 2025

Job Title: Specialist, Customer Facing Learning and Development Instructional Design

Location: Cambridge, MA / Morristown, NJ

About the Job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

As a Customer Facing L&D Instructional Design Specialist within our global Go-To-Market-Capabilities (GTMC) Team, you’ll collaborate with and support subject matter experts to co-create effective training content. You will be tasked helping to review content and training programs to ensure effective use of methods to suit different adult learning principles and environments.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main Responsibilities:

  • Collect and analyze feedback and performance data to measure the effectiveness of training programs.

  • Assist in creating instructional materials and resources that address identified training needs.

  • Coordinate schedules, resources, and logistics to ensure smooth training delivery.

  • Assess all current training programs and provide recommendations for improved Adult Learning techniques and increased technology use for the development, facilitation, and effectiveness checks

  • Collaborate with the learning and development team to implement changes and enhance training effectiveness.

  • Utilize Adult Learning, Instructional Design Methods and Techniques in the development and facilitation of training for national/regional sessions, field contact sessions as well as remote/virtual training sessions.

About You

  • Minimum of 2+ years relevant experience is preferred

  • Higher education in Business Administration, Finance or a similar field

  • Project Management Experience required

  • Familiarity with adult learning theories and instructional design basics.

  • Knowledge of different learning styles and methods.

  • Ability to collaborate with team members, subject matter experts, and stakeholders.

  • Ability to manage schedules, resources, and communication with stakeholders.

  • Effective verbal and written communication skills.

  • Willingness to learn and adapt to new challenges and responsibilities.

Why Choose Us?

  • Bring the miracles of science to life alongside a supportive, future-focused team.

  • Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

  • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

  • Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.