Learning Lead
QVC
QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.
The Opportunity
Reporting to the Learning Manager, the Learning Lead will support the Learning Department with all training activities in the Fulfillment center. You will provide feedback to team members to help develop their performance skills. Learning Leads will develop and revise the training program to incorporate changes in procedures while addressing problem areas
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.
Your Impact
• Conduct technical/functional training for all team member groups in fulfillment center including new hire, cross training and additional development programs.
• Design and produce job aids and training tools to simplify the training process.
• Identify individual performance improvement opportunities, provide feedback to operational staff and consult with the Learning Manager to implement appropriate interventions
• Conduct and provide performance improvement and quality observations.
What You Bring
• High School diploma or equivalent combination of training and education.
• Coaching skills to enhance performance of trainees
• Basic Facilitation skills; ability to engage adult learners, lead discussions and present learning materials
• Ability to gauge learner comprehension and retention of new skills and behavior
• Working knowledge of Warehouse Management System
• At least 1-2 years in a fulfillment center environment in multiple roles or departments
This position is based onsite at our Florence, SC fulfillment center. The work schedule for this position will be Sunday-Wednesday from 7:00AM - 5:45PM.
Remote work is not permitted in NYC at this time.
#LI-Onsite
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
