As a Lead member of Oracle Customer Success Services (CSS) Support, your primary responsibility is to deliver exceptional post-sales support, guidance, and leadership for Oracle customers using the Learning module within Fusion HCM. You will serve as a senior customer advocate, resolve complex functional and technical queries, and drive strategic adoption of advanced features, including embedded AI. You will guide a team, support escalations, and steer the successful end-to-end delivery of projects.

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Oracle India (CSS) seeks experienced Oracle Fusion HCM SaaS Learning Consultants/Analysts for a Lead role. Candidates should have core expertise in the Learning module, robust implementation and/or support experience, and a passion for driving customer success through advanced features, including embedded AI.

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Career Level - IC3

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Key Responsibilities:
Act as the Subject Matter Expert (SME) and primary point of contact for Oracle Fusion HCM Learning, leading a team of consultants and analysts.
Oversee and resolve escalated L1/L2 functional issues, lead business process analysis, requirement gathering, and solution design for Learning implementations and support.
Drive the adoption of new module features for customers, including Redwood UX and embedded AI capabilities.
Guide customers in optimizing Oracle Learning Cloud through configuration, administration, and integration with Oracle Fusion AI Agent Studio.
Mentor, coach, and support junior team members, ensuring knowledge sharing and professional growth.
Direct multiple concurrent projects or clients, ensuring timely, accurate, and high-quality deliverables.
Coordinate with Oracle teams and Product Support for problem resolution and process improvement initiatives.
Assume project governance responsibilities, prepare leadership-level project status and issue reports, and represent CSS in executive meetings with clients.
Foster a culture of continuous improvement and innovation within the team, promoting upskilling in AI and new Oracle technologies.

Role Requirements:
5 to 8 years of hands-on functional experience with Oracle Fusion HCM, specializing in the Oracle Learning Cloud module.
Proven experience leading and mentoring teams, preferably in an onsite-offshore, global delivery context.
Expertise in supporting, implementing, and optimizing Learning module functionalities including content management, learning assignments, audience management, and reporting/analytics.
Oracle Certification in Learning and/or other HCM modules.
Demonstrated track record of guiding customers in the adoption and optimization of embedded AI in the Fusion HCM Learning context.
Hands-on experience with, and preferably certification in, Oracle Fusion AI Agent Studio.
Strong analytical, troubleshooting and business process skills in Learning management.
Excellent verbal and written communication skills, experience presenting to executive stakeholders.
Familiarity with Redwood user experience.
Working knowledge of technical aspects such as SQL, Fast Formula, and integration with other HCM modules.
Demonstrated initiative, leadership, adaptability, and commitment to continuous learning.
Experience collaborating with Oracle Support and consulting teams is preferred.
The role requires flexibility to support a global customer base across time zones.

Desirable:
Exposure to additional Oracle Fusion HCM modules (e.g., Talent Management, Core HR, Benefits, Compensation, Security).
Experience working with global clients and diverse business environments.