Responsibilities:

• Build and manage integrated project plans, budgets, and timelines; manage risks, dependencies, and executive communications for the Enablement Team
• Create implementation and adoption plans for approved tools that support enablement and Customer Success (e.g., collaboration/knowledge platforms, analytics/BI, CRM extensions, LMS/LXP, virtual classroom/labs, AI-enabled features).
• Identify and prioritize AI/automation use cases across enablement and Customer Success
• Map role-based use cases, user journeys, and change impacts; coordinate configuration and access/SSO with IT and tool owners.
• Lead pilots, UAT, cutover, and hypercare; establish champions/super-user networks and deliver role-based training, job aids, and office hours.
• Track activation, usage, proficiency, and impact; iterate via an adoption backlog.
• Conduct discovery and current-state mapping with program owners and SMEs; translate goals into requirements, user stories, and acceptance criteria.
• Define target-state workflows, SOPs, and handoffs across Enablement, Customer Success, and Operations; maintain admin/runbooks.
• Establish KPIs and dashboards for program effectiveness and tool adoption (e.g., attendance/completion, proficiency, time-to-productivity, content quality, NPS/CSAT, operational efficiency).
• Run feedback loops and retrospectives; drive data-informed enhancements to programs and tools.

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As a key member of the Oracle NetSuite GBU Enablement organization, the Enablement Project Manager leads planning, execution, and continuous improvement of enablement initiatives for the LATAM Global Delivery Center (GDC) and our global Customer Success organization (North America, Latin America, JPAC, EMEA). This role manages cross-functional enablement programs (onboarding, upskilling, methodology/process rollouts, certifications, events) and drives the implementation and adoption of approved enterprise tools that support those programs—including collaboration/knowledge platforms, analytics/BI, CRM extensions, learning technologies, and AI-enabled capabilities. You will partner with Enablement leaders, Customer Success, IT, Security, and regional stakeholders to deliver a consistent learner and manager experience, accelerate time-to-productivity, and improve business outcomes.

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Career Level - IC3

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PROJECT MANAGER - TOOLS AND PROCESSES

As a key member of the Oracle NetSuite GBU Enablement organization, the Enablement Project Manager leads planning, execution, and continuous improvement of enablement initiatives for the LATAM Global Delivery Center (GDC) and our global Customer Success organization (North America, Latin America, JPAC, EMEA). This role manages cross-functional enablement programs (onboarding, upskilling, methodology/process rollouts, certifications, events) and drives the implementation and adoption of approved enterprise tools that support those programs—including collaboration/knowledge platforms, analytics/BI, CRM extensions, learning technologies, and AI-enabled capabilities.

You will partner with Enablement leaders, Customer Success, IT, Security, and regional stakeholders to deliver a consistent learner and manager experience, accelerate time-to-productivity, and improve business outcomes.

Responsibilities:

• Build and manage integrated project plans, budgets, and timelines; manage risks, dependencies, and executive communications for the Enablement Team
• Create implementation and adoption plans for approved tools that support enablement and Customer Success (e.g., collaboration/knowledge platforms, analytics/BI, CRM extensions, LMS/LXP, virtual classroom/labs, AI-enabled features).
• Identify and prioritize AI/automation use cases across enablement and Customer Success
• Map role-based use cases, user journeys, and change impacts; coordinate configuration and access/SSO with IT and tool owners.
• Lead pilots, UAT, cutover, and hypercare; establish champions/super-user networks and deliver role-based training, job aids, and office hours.
• Track activation, usage, proficiency, and impact; iterate via an adoption backlog.
• Conduct discovery and current-state mapping with program owners and SMEs; translate goals into requirements, user stories, and acceptance criteria.
• Define target-state workflows, SOPs, and handoffs across Enablement, Customer Success, and Operations; maintain admin/runbooks.
• Establish KPIs and dashboards for program effectiveness and tool adoption (e.g., attendance/completion, proficiency, time-to-productivity, content quality, NPS/CSAT, operational efficiency).
• Run feedback loops and retrospectives; drive data-informed enhancements to programs and tools.

Ideal Candidate:

• Excellent stakeholder management skills with the ability to work in a global, team environment
• 5+ years of project/program management experience delivering enterprise enablement initiatives and cross-functional rollouts.
• Proven success driving adoption of approved general business tools that support enablement and Customer Success (e.g., collaboration/knowledge platforms, analytics/BI, CRM extensions, learning technologies; exposure to AI-enabled features is a plus).
• Strong skills in discovery, requirements, process mapping, and documentation; comfortable with Agile or hybrid delivery.
• Experience coordinating with IT and Security on data governance, and operational readiness.
• Demonstrated change management expertise, including communications, training development, and stakeholder engagement.
• Data-driven; able to build and interpret dashboards and report business impact to leadership.
• Experience with Customer Success or Professional Services enablement a plus; NetSuite knowledge is a plus.
• Outstanding communication, facilitation, and influence skills across global, matrixed teams.
• Proficiency in English and Spanish is required.
• Bachelor’s degree or recognized equivalency or achievement of recognized professional level.