SuccessEdge Partner & Strategic Enablement Lead

NetApp
NetApp

United States · Remote

Posted on Jul 8, 2026

SuccessEdge Partner & Strategic Enablement Lead

Remote - US ; United States
Job category: Customer Support Job ID: 135586-en_US

Job Summary

The Project Coordinator role inside the Renewal Sales Excellence function is responsible for driving partner and strategic account enablement for the SuccessEdge transformation. The position leads change management, communications, engagement planning, and adoption activities across partners, strategic customers, Partner Relationship Managers (PRMs), and internal stakeholders. The role ensures readiness, minimizes business risk, and drives successful market adoption of SuccessEdge offerings. This role will report directly to the Sr. Director of Renewal Sales Excellence.

Job Requirements

Partner Enablement Accountability • Lead comprehensive partner change management and communication strategies for SuccessEdge programs and initiatives. • Maintain detailed documentation of the partner landscape, including segmentation, key contacts, stakeholders, and engagement plans. • Analyze and document current (as-is) and future (to-be) partner processes, workflows, and operating models. • Collaborate with PRMs to develop outreach and engagement strategies for top strategic partners. • Act as the primary contact for partner inquiries, concerns, and change impacts. • Design partner adoption, retention, and risk mitigation plans to reduce disruptions and boost SuccessEdge advocacy. • Develop and implement partner incentive programs that foster ongoing engagement and reinforce SuccessEdge positioning. • Track partner readiness, adoption metrics, risks, and dependencies, providing leadership with informed recommendations.

Strategic Engagement and Accountability • Collect, analyze, and validate business and operational requirements from strategic accounts and stakeholders. • Perform fit-gap analyses to uncover enablement, process, tooling, and engagement opportunities. • Develop and execute strategic account enablement plans aligned with SuccessEdge objectives and customer outcomes. • Assess Early Access Program (EAP) engagement models and offer actionable feedback to enhance effectiveness. • Customize engagement strategies, communications, and readiness activities to address the distinct needs of strategic customers. • Collaborate with cross-functional teams to ensure smooth adoption and transition processes.
Communications and Change Management • Create executive-level content and messaging for SuccessEdge Town Halls and leadership forums. • Produce and oversee internal and external newsletters, communication campaigns, and awareness materials. • Deliver regular program status updates to stakeholders and leadership teams. • Organize and facilitate office hours and enablement sessions for partners and strategic customers. • Ensure consistent messaging, stakeholder alignment, and effective communication throughout all program phases.

Education

• Experience leading large-scale business transformations, partner programs, customer success initiatives, or go-to-market enablement efforts.

• Experience working with strategic customers, channel partners, sales organizations, and executive stakeholders.

• Change management, communications, program management, or business transformation expertise.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.

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