Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

Job Summary: The Sales Enablement Specialist is responsible for equipping the sales team with the necessary tools, resources, and training to improve their efficiency and effectiveness. This role involves cross-functional collaboration, content creation, training and development, and the implementation of sales tools and technologies. The ideal candidate will have expertise in SalesForce Sales Cloud, Marketing Cloud, and Service Cloud, and will be adept at developing first-class presentations and proposals.

Key Responsibilities:

Cross-Functional Collaboration:

• Gather requirements from Product Management to develop and publish training materials for Solution Consultants and Sales teams.
• Collaborate with Product Management to help Product Marketing create and distribute decks and artifacts for customer consumption.
• Align product promotions to make implementation easy and maintain positive Customer experience.
• Administer a Post-Mortem program to analyze wins and losses, gather insights, and implement improvements to sales strategies and processes.

Training and Development:

• Prepare and deliver webcasts and webinars to explain newly released features and updates to the sales team and customers.
• Deliver comprehensive training programs to ensure the sales team is well-versed in product features, benefits, and competitive positioning.
• Onboard new sales and solution consultants and provide continuous training to keep the team updated on the latest product developments.
• Empower sales for strategic conversions and sessions with financial instiutions.

Content Creation and Management:

• Maintain and update a sales playbook with product positioning, probing questions, competitive insights, objectioin handling and customer use cases.
• Integrate a process for gathering and utilizing customer feedback to improve sales materials and training.

Sales Tools and Technology:

• Evaluate and implement sales tools and technologies that enhance the efficiency and effectiveness of the sales team.
• Provide training and support for sales tools to ensure maximum adoption and utilization.
• Demonstrate expertise in SalesForce Sales Cloud, Marketing Cloud, Service Cloud and Zoura.

Performance Metrics and Reporting:

• Provide regular reports and insights to senior management on the impact of sales enablement programs.

Basic Qualifications:

• Bachelor’s degree or equivalent
• 4+ years’ experience in Sales, Sales Engineering, Product Training, Product Marketing (or a similar role)
• Demonstrated skills in self-driven solution-oriented approach to work at hand; proactive in problem identification and solution generation. Proven ability to decompose complex problems into fundamental assumptions, unknowns, and actions.
• Excellent and proven presentation skills for both onsite and virtual deliveries
• Superior writing and verbal communication skills
• Able to work independently
• Solid time management skills

Preferred Qualifications

• Financial Services Industry knowledge

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.