This role is responsible for providing coordination, organization and administration of learning and development activities within the organization. He/she will deliver learning and development support in accordance with agreed KPIs and SLAs.

Your Role:

• Deliver efficient, accurate, timely administration services as per agreed KPIs and SLAs
• Track and measure service delivery as agreed with the Shared Services Leadership Team against KPIs and SLAs
• Actively work to achieve the agreed upon identified performance objectives in alignment with the Shared Services Leadership Team.
• Seek opportunities for continuous improvement and provide constructive feedback
• Work with the Shared Services Leadership Team to meet agreed training and development goals
• Assess if customer requirements are being met effectively
• Demonstrate flexibility and adaptability to varying shift or work schedule requirements and operation hours in-order to fulfil real time business requirements
• Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work
• Ensure that all HR personnel data and sensitive information are kept confidential

Who You Are:

• Candidate must possess at least a Bachelor's/College Degree in Human Resource Management, Psychology, Behavioral Science, Social Sciences, Business Administration or any equivalent degree.
• Preferably 3 to 5 Years minimum professional experience specializing in LMS systems and reporting
• Understanding and experience in the use of Case Management systems and tools (i.e. Service Now, Neocase, etc.).
• Adequate experience in using MS Office applications.
• Experience in working in a multi-cultural environment.
• Applicants must be willing to work in Taguig City and open for flexible working schedule.