Adoption & Enablement Lead - Business & Sales Operations (EMEA)

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The Adoption & Enablement Lead for EMEA Business & Sales Operations is responsible for driving data-driven enablement, adoption, and behavioral change across the region to accelerate sales excellence and operational effectiveness. The role serves as the connective tissue between corporate strategy and field execution — translating complex tools, processes, and metrics into actionable enablement that empowers sellers, managers, and operations teams to perform at their best.

This role blends analytical rigor, program leadership, and change management expertise to ensure consistent landing of sales motions, tools, and business rhythms across EMEA. The Adoption & Enablement Lead partners closely with global, regional, and field stakeholders to:

• assess enablement needs and knowledge gaps using data and insights;
• design and execute scalable enablement programs that drive measurable behavior change and tool adoption; and
• monitor performance to ensure sustained business impact and alignment with corporate priorities.

Strong candidates demonstrate curiosity, structured thinking in face of ambiguity, and an attitude towards execution - ability to lead through influence, simplify complexity, and translate strategy into impact on the ground.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications (RQs)

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience within a sales operations, enablement, or change related environment.
  • OR equivalent experience

Preferred Qualifications (PQs)

• Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience within a sales operations, enablement, change and/or consulting/programme management related environment.
  • Experience with change enablement and driving adoption of tools/processes.
  • Familiarity with change management frameworks (ADKAR, PROSCI).
  • Strong organizational, communication, and interpersonal skills.
  • Analytical skills with exposure to BI tools and reporting.
  • Familiarity with programme and/or project management frameworks (PMP).
  • An English and/or French, Spanish, Dutch, or Afrikaans speaking individual is highly desireable

Data-Driven Enablement & Change Leadership

• Lead data-driven enablement across EMEA, using insights from metrics, dashboards, and adoption data to guide priorities and measure impact.
• Partner with global and regional Enablement & Operations teams to land new processes, tools, and sales motions in the field.
• Assess and address knowledge and capability gaps among sellers, managers and sales operations programme managers (SOM's) through targeted enablement, training, and coaching interventions.
• Drive behavior change and tool adoption through structured change-management frameworks (ADKAR / PROSCI).

Program & Stakeholder Leadership

• Lead regional execution of global enablement programs (e.g, FastStart, EnableEMEA) ensuring alignment with corporate strategy and field realities.
• Manage multiple concurrent workstreams, leading virtual teams across sales, operations, sales excellence, field activation SOMs, and Area CoS/BPMs to ensure unified execution.
• Identify, track and report key enablement metrics and performance indicators to leadership, ensuring behavior shift and process/tool adoption.
• Serve as the escalation point for tooling, process, and reporting issues, coordinating resolutions with WW and operations stakeholders.

Tooling & Adoption

• Own / partner with regional stakeholders on sales tools guidance (MSX, MSXi, IAP, ROB 360, GSOC), ensuring readiness, consistent, adoption, and effective usage across teams.
• Establish and monitor business goals and adoption targets for key enablement platforms and business models.
• Translate complex tools and processes into clear, actionable enablement content for sellers and managers.