Director, GTM Enablement x-MCS Programs
San Francisco, CA, USA · California, USA · United States · Sunnyvale, CA, USA
USD 165k-266k / year + Equity
Posted on Aug 13, 2025
Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from a LinkedIn office on select days and from home, as determined by the business needs of the team.
This role can be based in San Francisco, Mountain View, Sunnyvale, New York, or Chicago.
The Global Go-To-Market Enablement (GTME) team drives productivity across LinkedIn’s Global Business Organization (GBO) by equipping member and customer-facing teams with the knowledge, skills, technology, and resources to excel in their current roles and prepare for future ones. GTME builds scalable enablement across products, enhances process efficiency, elevates skills, and drives technology adoption.
The Director, x-MCS Programs Enablement is a strategic leader within the Member & Customer Success (MCS) organization and a key member of the MCS Enablement (MCSE) leadership team. This role is responsible for architecting and executing high-impact, cross-functional programs that drive readiness, elevate capabilities, and enable the delivery of LinkedIn’s customer experience vision.
Responsibilities
Strategy
Basic Qualifications
The pay range for this role is $165,000 to $266,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
Additional Information
Equal Opportunity Statement
We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from a LinkedIn office on select days and from home, as determined by the business needs of the team.
This role can be based in San Francisco, Mountain View, Sunnyvale, New York, or Chicago.
The Global Go-To-Market Enablement (GTME) team drives productivity across LinkedIn’s Global Business Organization (GBO) by equipping member and customer-facing teams with the knowledge, skills, technology, and resources to excel in their current roles and prepare for future ones. GTME builds scalable enablement across products, enhances process efficiency, elevates skills, and drives technology adoption.
The Director, x-MCS Programs Enablement is a strategic leader within the Member & Customer Success (MCS) organization and a key member of the MCS Enablement (MCSE) leadership team. This role is responsible for architecting and executing high-impact, cross-functional programs that drive readiness, elevate capabilities, and enable the delivery of LinkedIn’s customer experience vision.
Responsibilities
Strategy
- Build and communicate a compelling x-MCS enablement vision & strategy aligned with MCS and GTME priorities.
- Represent x-MCS programs in executive forums, shaping the Rhythm of Business (RoB) and influencing strategic direction.
- Lead change management strategy and sponsor the Change Agent Network to drive adoption and readiness at scale.
- Own the x-MCS program portfolio, ensuring prioritization, health tracking, and alignment to business outcomes.
- Define KPIs and success metrics, leveraging data to inform decisions and uncover growth opportunities.
- Influence budget and resourcing decisions to maximize impact across initiatives.
- Scale successful programs and eliminate duplication across MCS Enablement.
- Lead a high-performing team focused on onboarding, skill development, and technology enablement for Global Support, Product Operations, Customer Success & Services, Scaled Solutions, and vendor teams.
- Mentor emerging leaders and shape the long-term structure and capabilities of the x-MCS Enablement team.
- Foster a culture of accountability, continuous improvement, and resilience.
- Model mastery of Enablement by applying deep expertise in program design, technology adoption, and operational rigor.
- Develop and execute onboarding, skill development, and technology training programs.
- Act as the executive face of x-MCS programs, owning relationships with key business stakeholders.
- Collaborate with GTME, GTM Ops, PMM, R&D, and Productivity Engineering to deliver scalable, high-quality learning experiences.
- Explore and implement new technology use cases (e.g., AI, Qualtrics, Gong, Hyperbound, Dynamics 365, Gainsight, Power BI) to drive productivity.
- Identify and implement technology solutions that enhance team productivity.
- Serve as an internal and external thought leader in Enablement.
- Champion LinkedIn’s values and culture through inclusive leadership and strategic collaboration.
- Build trust and engagement across cross-functional teams, ensuring alignment and shared ownership of outcomes.
- Promote radical candor and feedback-driven growth, creating an environment where high performance is the norm.
Basic Qualifications
- 10+ years with customer experience strategy, sales, program management, consulting, or learning & development.
- 3+ years managing teams and people leaders.
- Proven ability to drive business-aligned strategies and operational plans.
- Strong communication and storytelling skills.
- Demonstrated business acumen and data-driven problem-solving.
- Experience building high-performing, diverse teams.
- Commitment to continuous improvement and performance excellence.
- Expertise in change management (Prosci certification preferred).
- Experience leading large-scale transformation initiatives.
- Familiarity with enablement technologies and organizational effectiveness consulting.
- Experience managing geographically distributed teams.
- MBA or equivalent advanced degree.
- Stakeholder Management
- Strategic Vision
- Operational Rigor
- People Leadership
The pay range for this role is $165,000 to $266,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
Additional Information
Equal Opportunity Statement
We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
