About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex challenges across Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management.

Learn more at risk.lexisnexis.com.

About the team: You will manage a team of 3 Customer Enablement Consultants, who partner closely with Sales, Customer Support, Product, and Technology to reduce reliance on reactive support, accelerate time‑to‑value, and measure success through training engagement, product usage, and customer readiness metrics

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About the role: role is responsible for leading and scaling customer enablement capabilities to ensure customers successfully adopt, realise value from, and expand their use of our products and services. The Customer Enablement Manager is responsible for managing a team of specialists who delivery product enablement programmes, ensuring they are aligned to business priorities and customer outcomes. Working closely with Sales, Customer Support and Product, the manager ensures enablement initiatives reduce reliance on reactive support, accelerate time to value, and improve overall customer readiness and product adoptio

n.
Responsibiliti

• es:Define and own the customer enablement strategy across onboarding, training, and product adoption for GUI, API, and batch custome
• rs.Ensure enablement programmes are scalable, repeatable, and aligned to customer journeys, business objectives, and product strate
• gy.Oversee the creation and continuous improvement of customer education content, including guides, videos, release materials, and self‑service resourc
• es.Lead feature enablement and release education in partnership with Product, Engineering, and Sales to ensure customer‑ready launch
• es.Lead, coach, and develop a team of Customer Enablement Specialists, setting clear objectives, performance expectations, and development pla
• ns.Partner closely with Sales and Customer Support to improve handovers, reduce repeat issues, increase self‑service adoption, and support renewa
• ls.Define, track, and report on enablement success metrics, using data and customer feedback to optimise programmes and inform product and process improvemen

ts.

Requirem

• ents:Proven experience leading customer enablement, customer success, training, or onboarding
• teamsDemonstrate exceptional people management skills, including coaching, performance management, and team develo
• pmentExcellent written and verbal communication skills, with the ability to influence senior stakeholders and cross functional par
• tnersGood understanding of instructional design principles and scalable learning appro
• achesAbility to translate complex technical products into clear customer value and use
• casesComfortable working with technical concepts and collaborating closely with Product and Engineering
• teamsExceptional analytical skills with experience using data to measure impact and drive decision m
• akingExcellent organisational and prioritisation skills, with the ability to manage multiple initiatives simultane
• ouslyExperience operating in a matrixed or fast changing enviro

nment
Working for

you :We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to

• offer:Generous holiday allowance with the option to buy additiona
• l daysHealth screening, eye care vouchers and private medical be
• nefitsWellbeing pr
• ogramsLife ass
• uranceAccess to a competitive contributory pension
• schemeSave As You Earn share option
• schemeTravel Season ticke
• t loanElectric Vehicle
• SchemeOptional Dental Ins
• uranceMaternity, paternity and shared parental
• leaveEmployee Assistance Pro
• grammeAccess to emergency care for both the elderly and ch
• ildrenRECARES days, giving you time to support the charities and causes that matter
• to youAccess to employee resource groups with dedicated time to vol
• unteerAccess to extensive learning and development res
• ourcesAccess to employee discounts scheme via Perks a

t Work