Senior Learning Experiences & Platforms Manager

Company Overview

Job Overview

As a Senior Program Manager, Learning Experiences, you will operate as a Learning Program Manager (LPM) who works directly with engineering and data teams, taking on Technical Program Manager (TPM) responsibilities as needed to deliver complex, scalable learning solutions. You will own the end-to-end strategy, delivery, and evolution of learning programs that enable current and future Intuit Experts to build deep domain expertise in tax, bookkeeping, and Intuit products.

This role sits at the intersection of learning strategy, product thinking, data, and execution. You will partner closely with engineering, data, product, marketing, and learning teams to deliver learning experiences and platforms that measurably improve expert readiness, performance, and business outcomes.

Responsibilities

1. Own Learning Programs End-to-End

• Lead the strategy, development, launch, and optimization of complex learning programs, certifications, and course portfolios supporting Intuit Academy.
• Translate business goals into clear learning product roadmaps with defined success metrics.
• Drive delivery across multiple teams and systems, managing technical dependencies, sequencing, risks, and tradeoffs to ensure scalable and reliable outcomes.
• Manage cross-functional timelines and execution to deliver high-quality programs on schedule.
  
  

2. Operate as a Learner Champion and Learning Product Leader

• Deeply understand learner needs, motivations, and behaviors to design effective, inclusive learning experiences.
• Apply product and design thinking to prototype, test, and iterate on learning solutions that drive real-world skill application.
• Partner with curriculum developers and learning designers to ensure content is engaging, accessible, and outcomes-driven.
  
  

3. Drive Data-Informed Decisions

• Analyze learning and engagement data to assess effectiveness, identify gaps, and inform prioritization.
• Define and track metrics across the learner journey (e.g., enrollment, completion, proficiency, downstream performance impact).
• Communicate insights clearly through dashboards, visuals, and narratives tailored to technical and non-technical audiences.

4. Partner and Influence Across the Organization

• Serve as a trusted partner to stakeholders across product, engineering, data, marketing, and operations.
• Align learning initiatives with Intuit’s business strategy, Big Bets, and Intuit Academy priorities.
• Influence without authority by clearly articulating value, tradeoffs, and impact.
  
  

5. Lead Program Operations and Execution

• Establish scalable processes for content management, program operations, and launch readiness.
• Maintain operational rigor through project plans, task tracking, checklists, and documentation.
• Proactively surface risks, resolve blockers, and escalate when needed to protect delivery commitments.

6. Own Learner Communication and Engagement

• Develop and execute communication strategies for program launches, updates, and ongoing learner engagement.
• Design, manage, and optimize learner email campaigns (e.g., Eloqua or similar platforms), including segmentation and automation at scale.
• Monitor engagement and behavioral data to continuously improve relevance and effectiveness of communications.

7. Leverage Learning Technology

• Partner with internal teams to effectively use and evolve Intuit’s learning technology stack (e.g., Degreed, Docebo, Credly).
• Work directly with engineering and data teams to define requirements, prioritize platform enhancements, and deliver system-level improvements across the learning ecosystem.
• Identify opportunities to apply emerging technologies (e.g., AI-enabled learning, adaptive practice) where they add clear learner or business value.
• Ensure data integrity, system accuracy, and a high-quality learner experience across platforms.

8. Drive Continuous Improvement

• Gather and synthesize learner and stakeholder feedback to improve programs, platforms, and operations.
• Develop and maintain clear SOPs and best practices to support scale and consistency.
• Continuously refine learning experiences based on data, feedback, and evolving business needs.

Qualifications

Required Qualifications

• Significant experience leading large, complex, cross-functional initiatives in a matrixed environment.
• Demonstrated ability to operate autonomously while partnering effectively with senior leaders.
• Strong learning product and program management skills, including roadmap ownership, execution, and risk management.
• Experience working directly with engineering teams to deliver solutions involving multiple systems, integrations, or technical dependencies.
• Proven track record of data-driven decision-making in fast-paced, ambiguous environments.
• Solid understanding of adult learning principles, andragogy, and learning experience design.
• Experience delivering learning programs that drove measurable business or performance outcomes.
• Strong written, verbal, and executive communication skills.
• Experience working with Agile or iterative development methodologies.
  
  

Preferred / Nice-to-Have

• Experience supporting customer-facing or expert-facing learning programs.
• Familiarity with Tax Preparation, Accounting, FinTech, or financial services domains.
• Hands-on experience administering LMS platforms and learning tools (e.g., Docebo, Thinkific, Moodle, Intellum).
• Familiarity with content authoring tools (e.g., Articulate Storyline, Synthesia).
• Bachelor’s degree required; Master’s degree in a relevant field preferred.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits atIntuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Bay Area California $ 39.50- 53.50

Southern California $ 35.00- 47.00