This new role is a key part of Global Employee Enablement’s reimagined operating model and transformation, which is anchored by consultative, high impact advisory to support targeted employee learning that is deeply connected to business outcomes. The Enablement Director is a senior advisory role in Global Employee Enablement’s business-facing model and serves as the strategic employee learning partner and first point of contact for the Global Professional Services organization (GPS). GPS is dedicated to helping customers realize value from their Infor investments through expert consulting, implementation, optimization, and adoption services, supported by a diverse team of professionals across regions and industries.

The Director is also expected to help shape an interactive, mutually beneficial working relationship framework, contributing to how the advisory model evolves, setting the standard for consulting rigor across the team, and influencing a capability-specific employee learning strategy for GPS.

The Director diagnoses skill gaps, aligns learning solutions to KPIs, and holds accountability for employee enablement outcomes. Rather than fielding and satisfying ad hoc requests, the Director ensures every initiative is anchored in a clear business problem, a validated skill gap, and a measurable definition of success. Beyond individual initiatives, this role brings a long-horizon, enterprise perspective: anticipating GPS’s needs before they become performance gaps, influencing how Infor builds professional services talent at scale, and elevating the credibility and strategic relevance of Global Employee Enablement across Infor.