Company

Cox Automotive - USACustomer Care GroupClient Training ManagerManager - Non People LeaderCan work remotely anywhere in the specified countryNoDay

Compensation

Compensation includes a base salary of $90,100.00 - $150,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

*This position is remote/work from home and can be located anywhere within the Unites States. If near any brick-and-mortar location, the role will be hybrid.

Application Deadline: Tuesday, October 7th

The Learning Experience Design Manager is responsible for the design and development of virtual learning resources for Cox Automotive clients. This role will support clients throughout their onboarding and adoption lifecycle of implementing new technology, processes, and capabilities within their organization.

The Learning Experience Design Manager will analyze assigned projects to determine learning objectives and design and develop materials, including videos, eLearning modules, simulations, performance support resources, games, assessments, quizzes, etc. They will also determine how instructor-led training content and activities can be converted and/or complemented via virtual delivery methods. The manager will also be responsible for developing virtual resource templates, building and executing a virtual assessment, certification, and measurement strategy, customizing virtual resources for clients, and managing ongoing content updates.

The Learning Experience Design Manager will have proven advanced proficiency utilizing rapid instructional design tools (including eLearning software and graphic design software) and processes such as applying adult learning theories, writing learning objectives, and developing assessments for multiple levels. This role will also be responsible for adhering to strict brand and design guidelines, as well as obtaining both legal and marketing approvals for materials.

This role will build and maintain strong partnerships with the Client Operations team as well as other departments and levels to develop and provide technologically innovative, engaging, and instructionally sound learning deliverables for the organization.

What You’ll Do

• Lead Client-facing curriculum development and instructional design for product lines, new programs, and/or enterprise-wide initiatives.

• Manage large-scale training projects from discovery through delivery, including management of project participants, subcontractors (when applicable), and project budgets.

• Create and maintain a competency and certification framework for each product line for external groups.

• Manage ongoing updates to client training content.

• Partner with business leaders to align learning solutions with strategic goals.

• Utilize tools such as SmartSheet, MS 365, Rally, etc., to track development milestones and projects, and keep stakeholders involved and informed.

• Provide consultation on instructional design, best practices and emerging technologies.

• Observe classroom implementation of new training content, and regularly audit trainings, bringing feedback to the team.

• Utilize course data to identify necessary improvements and areas to reinforce.

• Analyze client training feedback and transform insights into improvements in the content.

• Onboard new Instructional Designers to the team.

• May supervise contracts or other resources.

• Ensure content follows adult-learning theory and serve as subject matter expert (SME) on current trends in learning technology and application.

• Demonstrate advanced proficiency in tools such as Articulate 360, Adobe Creative Cloud, and Microsoft Office 365 applications.

• Mentor and support junior Instructional Designers and Learning and Development Analysts.

• Evaluate existing training content against current industry standards and recommend improvements.

• Ensure learning experiences are accessible and inclusive, meeting current compliance standards and diverse learner needs.

• Use Learning & Development team metrics to analyze training utilization and impact and communicate results with stakeholders.

• Maintain a basic-to-intermediate understanding of Cox Automotive products.

• Facilitate Train-the-Trainer (T3) sessions and provide feedback to facilitators.

• Function as project manager for assigned instructional design projects.

Example Activities

• Conduct learning needs analysis/action mapping of learner outcomes.

• Create a curriculum of courses to train clients on Cox Automotive software technology and platforms.

• Identify and partner with various Subject Matter Experts (SMEs) to collect and/or validate required content to build a learning experience.

• Partner with stakeholders to develop comprehensive learning paths for the client throughout the lifecycle of the product.

• Customize materials for specific clients, audiences, and/or internal CAI roles.

What’s in It for You?

Here’s a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

• Comprehensive healthcare, with multiple options for individuals and families.

• Generous 401(k) retirement plans with company match.

• Professional development and continuing education opportunities.

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

• Extra perks like pet insurance, employee discounts and much more.

Check out all our benefits.

Who You Are

Minimum:

• Bachelor’s degree in related discipline and 6 years’ experience in a learning and development role or similar. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.

• Skilled in operating within Agile development environment.

• Adept at translating complex business concepts into creative, engaging, and relevant learning experiences.

• Experienced in analyzing needs and designing learning deliverables for blended, virtual, self-paced, and in-class formats.

• Recognized for a strong eye for visual appeal and graphic design, especially in learning contexts.

• Known for advanced communication skills, verbal, written, and presentation.

• Proficient in project management across multiple learning initiatives.

• Capable of creating audio and video content, including script writing, storyboarding, microlearning, and in-app guides.

• Versed in graphic design for learning (documentation, presentations, guides, self-paced modules) and tools like Adobe Creative Cloud Suite and SnagIt.

• Well-versed in designing and developing learning deliverables using eLearning software such as Storyline 360, Camtasia Studio, and Adobe Creative Cloud Suite.

• Comfortable using software like MS 365, Power BI, and Domo to manage projects and collaborate with stakeholders.

• Familiar with LMS-supported content types, tagging, and basic administrative operations.

• Effective in written communications and creating impactful presentations using MS 365 and similar tools.

• Applied knowledge of generative AI functionality and prompt engineering to enhance day-to-day efficiencies.

Preferred:

• Master’s degree in education, Instructional Design, Instructional Technology, Educational Psychology, or related field preferred.

• Experience in Automotive preferred.

Join the Cox family of businesses and make your mark today!

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 10/07/2025