Scope:

• SharePoint Administration: Manage and maintain SharePoint sites, content, and permissions for learning teams, ensuring accurate access control and compliance.
• Virtual Environment Support: Provision, configure, and maintain virtual machine environments for training, guaranteeing secure and stable platforms for hands-on learning on Cognitive, Azure and On-Prem. Regular communication to participants in key flagship programs. Update the lists and provide reports as and when needed
• ServiceNow Request Management: Handle and resolve learning-related ServiceNow requests promptly to minimize downtime and maintain SLA adherence.
• Analytics & Reporting: Support basic AI, analytics, and reporting needs to deliver actionable insights that enhance program effectiveness and learner engagement.
• LinkedIn Learning: Helps maintain repurpose licenses for all associates in Blue Yonder. Regular updates on key insights, participate in regular calls with LinkedIn and help provide quarterly business updates to Leadership
• Technical Enablement: Provide timely technical support to trainers and learners, ensuring smooth operations and an optimal learning experience.
• The role also requires basic exposure to AI concepts, prompt engineering, and Agentic AI, with a mindset to explore and apply these in learning operations.

What You’ll Do:

Platform & Content Management:

• Update the content of all SharePoint Pages for all Learning Business.
• Understand Blue Yonder's Platform and help associates in troubleshooting

Learning Infrastructure Support:

• Provision, configure, and manage virtual machines required for training programs.
• Ensure VM environments are updated, stable, and meet training requirements.
• Monitor performance and resolve technical issues promptly.

ServiceNow Request Handling:

• Manage and resolve learning-related ServiceNow tickets efficiently.
• Handle access requests, course creation/setup help, and general learning system queries.
• Maintain accurate documentation and ensure timely ticket closure.

AI, Analytics & Reporting:

• Support basic AI and analytics tasks for learning programs (dashboards, insights, data extraction).
• Assist in generating performance reports, usage analytics, and operational updates.
• Leverage available tools to automate or simplify repetitive learning operations. Knowledge on Creating Agents and Chatbots

Stakeholder Support:

• Collaborate with SME’s, HR, and IT teams to ensure seamless learning support.
• Participate in discussions to understand needs and provide suitable technical solutions.
• Maintain strong communication with stakeholders through updates and issue resolutions.

Continuous Improvement:

• Identify improvement opportunities in systems, processes, and user experience.
• Collect feedback from team members and learners to enhance operations.
• Support documentation of SOPs, best practices, and troubleshooting guides.

What We Are Looking For:

• Bachelor’s degree in IT, Computer Science, Engineering, or related field
• 3 - 7 years of experience working with SharePoint, IAAS Platform, IT operations, or learning technology support
• Hands-on experience with virtual machines (Azure, VMware, Hyper-V, etc.)
• Experience handling ServiceNow requests, preferably related to L&D or system access
• Understanding of AI concepts and analytics tools (Power BI, Excel, etc.)
• Ability to manage multiple operational tasks in a fast-paced environment
• Experience in working in Global environment and supporting associates in global time zones

Bonus Points If You Have

• Experience with Learning Management Systems (LMS)
• Exposure to automation tools or scripting
• Experience creating dashboards or reports
• Familiarity with cloud platforms (Azure/AWS)

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.