Technical Enablement & Training Specialist
Autodesk
Job Requisition ID #
Position Overview
The Technical Enablement & Training Specialist designs, builds, and delivers technical enablement and training programs that equip Autodesk’s Emerging Business Customer Success (EBCS) Support teams to effectively support, troubleshoot, and advise customers using complex SaaS products. This role focuses on translating technical product knowledge into practical, scalable learning experiences that improve team readiness, consistency, and customer outcomes.
You will collaborate closely with Product Management, Engineering, Quality, and subject matter experts to ensure teams receive timely, accurate, and engaging training aligned to product releases and real-world customer use cases. Success in this role requires strong instructional design expertise, technical aptitude, and the ability to manage multiple initiatives while maintaining high quality and tight timelines.
Responsibilities
Develop, manage, and maintain product enablement and training materials for EBCS Support teams across multiple learning formats, including live sessions, self-paced learning, documentation, and multimedia
Assess ongoing training needs and continuously update existing materials to ensure accuracy, relevance, and alignment with product changes and support priorities, driving the development of highly capable, support-ready associates
Deliver new enablement and training requests on time and to a high standard while managing multiple priorities and competing deadlines
Measure training effectiveness using feedback, readiness metrics, assessments, and performance data; apply continuous improvements in collaboration with the Quality team
Create and deliver periodic release training for EBCS Support teams based on Product Management and Engineering inputs, ensuring content is clear, actionable, and well-documented
Design assessments, such as quizzes and knowledge checks, to validate understanding and monitor post-training performance
Maintain proactive communication with Product teams regarding upcoming releases, roadmap changes, and development initiatives
Advocate for users by representing their needs, feedback, and challenges during cross-functional collaboration
Stay current with instructional design best practices and modern learning technologies, including Learning Management Systems (LMS), eLearning authoring tools, and multimedia production tools
Support agents in staying current with product knowledge, customer service practices, and support guidelines
Work live cases in the support queue to maintain deep, current product knowledge and firsthand understanding of support challenges, strengthening training effectiveness and credibility
Minimum Qualifications
Experience designing and delivering training or enablement programs in a technical, SaaS, or customer-facing environment
Solid understanding of technical product concepts and customer support or customer success workflows
Ability to translate complex technical information into clear, practical learning experiences
Strong project management skills with the ability to balance multiple priorities and deliver high-quality training on tight timelines
Effective written, verbal, and stakeholder communication skills
Preferred Qualifications
Experience supporting complex or cloud-based SaaS products in a Customer Success or Support organization
Demonstrated experience building scalable training programs across multiple delivery formats, not limited to live sessions
Hands-on experience with Learning Management Systems (LMS) and eLearning authoring tools
Strong instructional design expertise, including assessments, role-based learning paths, and content evaluation
Data-driven mindset with experience measuring training effectiveness and improving team readiness
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
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Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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