Client Success Manager, Learning & Development

· Permanent WORK-AT-HOME privileges

· Identify and review client training requirements and current training curriculum, modules and content for upgrades, curriculum redesign and enhancements (20%)

· Based on requirements, collaborate and provide consulting on effective training methodologies and program launch plans for the target group and build the training practice according to requirements. (20%)

· Write Learning and Development SOPs with documented requirements and best in practice approach and hand-off to launch execution teams for implementation. (20%)

· Evaluate performance wave over wave as part of launch plan and support to ensure training is meeting business needs and adjust any/all deliverables for targeted improvement opportunities. (20%)

· Ensure effective communication with clients, launch team members, trainers and management including follow-up actions and revisions to ensure KPI goals are met at 60-days post implementations. (20%)

· Minimum of 3-5 years in Training or Learning & Development function

· Must have handled hands-on facilitation and training for multiple geographies.

· Proven hands-on experience in training calendar and budget preparation.

· Certification in Training Needs Analysis / Facilitation / Training Evaluation / Training Modules curation / Train the Trainer is critical.

· Be abreast of training trends, developments and best practices and network with professional bodies / forums / similar industry

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.