As the Knowledge & Enablement Lead at Mercury, you will be responsible for establishing frameworks and governance for documenting and training in our risk operations. This pivotal role requires a blend of knowledge management and training to ensure both internal and vendor teams can effectively learn and execute their tasks as we prepare for bank readiness.

Key Responsibilities

• Establish requirements, standards, and review cadence for risk operations documentation and training.
• Manage a BPO-based team of content writers to produce high-quality documentation.
• Drive adoption of knowledge and enablement standards across teams.

Required Skills & Qualifications

• Experience in knowledge management and training.
• Strong organizational and leadership skills.
• Ability to influence without positional authority.